Program Overview
Simply worded Customer Service is defined as “the ability to provide a service or product in the way that it has been promised”. In today’s economy, with the focus of technology being center stage, we have lost the most important factor in any business - Face to Face Interactions. Repeat business is perpetuated by knowledgeable, assertive, professional staff. In many offices, retail stores, hotels, restaurants and even hospitals, customer service seems to have lost its place. Vivid Image Consulting believes customer service has truly become the missing piece of the puzzle. Regardless of product, management, promotion, advertisement or amount of money invested, a business can and will fail without the right type of customer service.
The Customer Service Academy is ready, willing and able to solve your concerns in regards to this aspect of your business. We too are consumers, we have experienced the lack of good customer service first hand and we know that these issues can be resolved. Allow us to help you in the professional development of your staff. Through our partnership with the National Retail Federation, we are ready to fill that gap in your business operations and solve 99% of your service concerns. The Customer Service Academy curriculum is based on cross-industry developed skill standards in four essential areas. These standards identify what employees need to know to successfully peform work-related functions.from entry-level through first-line supervisor capacity.The critical work functions covered in our curriculum are:
- Product or Service Knowledge
- Qualifying your Customer
- Educating the Customer
- Meet customers' needs and provides ongoing support
After successfully completing our program and the exam required by the National Retail Federation, each member of your staff will receive a “National Professional Certification in Customer Service”. Not only will this enhance the quality of service currently provided by your business, but ultimately set your business apart from all others. FOR MORE INFO
Benefits for Employers
v Provide standardized training for new hires and advance high-performing employees
v The ability to provide the highest level of customer experience
v Increase internal and external customer satisfaction
v Employees with adept soft skills that meet customer expectations
Benefits for Individuals
v Instantaneous distinction among peers
v Increased potential for career advancement
v National documented achievement that demonstrates level of commitment
v Enter workforce with increased knowledge and productivity
